Privacy Policy
Effective Date: December 23, 2025
Last Updated: December 23, 2025
This Privacy Policy describes how Tess, Inc., doing business as Tess Chauffeur Services (“Tess,” “we,” “our,” or “us”) collects, uses, and protects personal information in connection with our transportation services and website.
This Privacy Policy should be read in conjunction with Tess’s Terms of Service.
Information We Collect
We collect personal information necessary to provide transportation services and operate our business. This may include, but is not limited to:
- Name
- Phone number
- Email address
- Pickup and drop-off locations
- Reservation and service details
- Billing and payment information
- Communications related to reservations, service updates, or support
Information is collected directly from clients, through authorized booking platforms, or through direct communication with Tess.
Website Usage & Cookies
Tess’s website may collect limited technical information automatically when visitors access or use the site, such as IP address, browser type, device information, and general usage data. This information is used solely to operate, maintain, and improve website functionality and performance.
The website may use cookies or similar technologies to support basic functionality, enhance user experience, and analyze site usage. Cookies do not contain sensitive personal information.
Tess does not sell, rent, or trade personal information collected through its website.
The website may be hosted or supported by third-party service providers who process information on Tess’s behalf for hosting, analytics, or technical support purposes. Such providers are authorized to use information only as necessary to perform services for Tess.
Text Messaging (SMS) Communications
Tess may send transactional SMS messages to clients for reservation confirmations, updates, chauffeur arrival notifications, or service-related communications. Tess does not send marketing or promotional text messages at this time.
Vehicle Video Recording
For safety, security, quality assurance, and dispute resolution purposes, Tess vehicles may be equipped with forward-facing and interior-facing video recording systems.
- Video recording may be in use
- Audio recording is not enabled in Tess-operated vehicles
Video recordings may be reviewed in connection with safety incidents, service disputes, insurance matters, or operational reviews.
When transportation services are fulfilled by an independent operator arranged by Tess, recording practices may vary based on the operator’s equipment and policies and are governed by applicable law.
Use of Information
Information collected by Tess may be used for:
- Providing and managing transportation services
- Reservation confirmations and service updates
- Customer support and communication
- Billing and payment processing
- Safety monitoring, training, and quality control
- Legal, insurance, or regulatory compliance
Information Sharing
Tess does not sell personal information.
Information may be shared only as necessary with:
- Payment processing providers used by Tess’s reservation platform
- Insurance providers
- Legal or regulatory authorities when required
- Independent transportation providers operating under Tess’s coordination for service fulfillment
- Technology vendors supporting Tess’s operations
All such parties are expected to handle information appropriately and in accordance with applicable laws.
Data Retention
Personal information and service records are generally retained for up to three (3) years, unless a longer retention period is required for legal, insurance, dispute resolution, or operational purposes.
Video recordings, where applicable, are retained for a limited period consistent with operational, safety, and legal needs.
Data Security
Tess takes reasonable administrative, technical, and physical measures to protect personal information. However, no method of transmission or storage is completely secure, and Tess cannot guarantee absolute security.
Your Choices
Clients may request access to, correction of, or deletion of personal information, subject to applicable legal and operational requirements. Requests may be submitted using the contact information below.
Policy Updates
This Privacy Policy may be updated from time to time. The most current version will be made available on Tess’s website or upon request.
Contact Information
Tess, Inc.
Doing Business As: Tess Chauffeur Services
Office E-mail: admin@tesslimo.com
Office Phone: 913-385-1100